At MS Linen, we want you to be fully satisfied with your purchase. Please read our returns and refund policy carefully:

1. Returns Eligibility

  • Products may be returned within 14 days of delivery.

  • Items must be unused, in their original packaging, and in perfect condition.

  • Customised or personalised products cannot be returned.

2. Return Process

  1. Contact us at info@mslinen.co.uk to request a return.

  2. Include your order number and reason for return.

  3. We will provide instructions for returning your items.

3. Refunds

  • Refunds will be processed after we receive and inspect the returned items.

  • Refunds are made to the original payment method.

  • Shipping costs are non-refundable, unless the return is due to a mistake by MS Linen.

4. Exchanges

  • If you wish to exchange a product, please follow the return process and place a new order.

5. Damaged or Faulty Products

  • If you receive a damaged or faulty product, contact us immediately at info@mslinen.co.uk with photos.

  • We will provide a replacement or full refund at no extra cost.